Account & Data

Delete your SavingsBox™ account

You can request deletion of your SavingsBox™ account and data here, without needing the app installed. This is the same request you can also make from inside the app under Profile > Account > Delete account.

Before you request deletion

To keep your money safe, we can’t process a deletion request while your account still has funds or open commitments. Please make sure, first:

  • Your wallet balance has been withdrawn to your bank account
  • Any active savings box has been closed or fully withdrawn
  • If you’re a finance professional on SavingsBoxPro, you have no upcoming client appointments

What happens when you request deletion

  1. Enter your account email below. We’ll send you a confirmation link (it expires in 30 minutes).
  2. Clicking the link submits your request for review by our team.
  3. Once approved, your account is permanently deactivated, your login is disabled, and the personal data below is removed.

Deleted

  • Your name, email, phone number, and profile photo
  • Your saved payment methods and linked bank connections
  • Your login credentials (your account is permanently deactivated)
  • Free-text content such as messages, notes, and AI coach conversation history

Retained, as required by financial regulation

  • Transaction records, velocity-limit events, and login history — kept up to 5 years as required by our AML/BSA and financial recordkeeping obligations
  • Sanctions/PEP screening status and identity-verification results — kept as required for KYC compliance
  • Records needed to resolve any open dispute, refund, or legal request

Request deletion

Questions about this process? Contact hello@thesavingsbox.com