Account & Data

Delete your SavingsBox™ account

You can request deletion of your SavingsBox™ account and data here, without needing the app installed. This is the same request you can also make from inside the app under Profile > Account > Delete account.

Before you request deletion

To keep your money safe, we can’t process a deletion request while your account still has funds or open commitments. Please make sure, first:

  • Your wallet balance has been withdrawn to your bank account
  • Any savings box holding money (active, paused or waiting to pay out) has been closed or fully withdrawn
  • You’ve left any group box you joined (your share goes to your wallet)
  • Automatic contributions to your boxes are turned off
  • No payment or withdrawal is still in progress, and no returned-payment fee is due
  • Any App Store or Google Play subscription is cancelled in your store account (we cancel subscriptions billed by SavingsBox for you)
  • If you’re a finance professional on SavingsBoxPro, you have no upcoming client appointments and no earnings waiting to be paid out

What happens when you request deletion

  1. Enter your account email below. We’ll send you a confirmation link (it expires in 30 minutes).
  2. Clicking the link submits your request for review by our team.
  3. Once approved, your account is permanently deactivated, your login is disabled, and the personal data below is removed.

Deleted

  • Your name, email, phone number, and profile photo
  • Your saved payment methods and linked bank connections
  • Your login credentials (your account is permanently deactivated)
  • Free-text content such as messages, notes, and AI coach conversation history

Retained, as required by financial regulation

  • Transaction records, velocity-limit events, and login history — kept up to 5 years as required by our AML/BSA and financial recordkeeping obligations
  • Sanctions/PEP screening records (the result, the name screened and the possible matches returned) and identity-verification results — kept as required for KYC compliance
  • Records needed to resolve any open dispute, refund, or legal request

Request deletion

Questions about this process? Contact hello@thesavingsbox.com