Terms of Service

Important: SavingsBox™ is not a bank. Payments and money transmission are handled exclusively by Stripe Payments Company, a licensed money transmitter. AI spending analysis requires your separate, explicit consent and uses Plaid transaction data processed in real-time — that raw transaction data is not stored by The Savings Box Inc. (Round-Up Savings, if you turn it on, is a separate feature that does store a record of each qualifying purchase; see our Privacy Policy).

1. About SavingsBox™

The Savings Box Inc. ("SavingsBox™," "we," "us," or "our") is a financial technology company incorporated in the United States. We operate the SavingsBox™ consumer savings application and the SavingsBoxPro platform for licensed finance professionals. SavingsBox™ is a technology platform, not a bank. We do not hold, custody, or transmit funds directly. All payment processing, fund custody, money transmission, and financial account services are provided by our licensed third-party partners, including Stripe Payments Company (a licensed money transmitter) and Plaid Inc. Funds held in your SavingsBox™ wallet are held with Stripe's bank partners, not by The Savings Box Inc.

2. Acceptance of terms

By downloading, installing, or using the SavingsBox™ or SavingsBoxPro applications or website, you agree to be bound by these Terms of Service. If you do not agree, please do not use our services. We reserve the right to update these terms at any time with at least 14 days' notice of material changes. Your continued use of the service after the effective date of changes constitutes acceptance.

3. Eligibility

You must be at least 18 years of age and a U.S. resident with a valid U.S. bank account to use SavingsBox™. You must not be prohibited from receiving financial services under U.S. law, including OFAC sanctions lists. By using our services, you represent and warrant that you meet these requirements. In addition to this representation, we actively screen users and finance professionals against OFAC, PEP, and adverse-media watchlists as part of our identity verification process — see our Privacy Policy for details. We reserve the right to refuse or restrict service to anyone at any time, including where screening identifies a potential match pending review.

4. Account registration and identity verification

To use SavingsBox™, you must provide accurate, current, and complete identification information including your full legal name, date of birth, residential address, and government-issued identification. Identity verification is performed by Stripe Identity on our behalf in compliance with applicable Know Your Customer (KYC) and anti-money laundering (AML) requirements under the Bank Secrecy Act. Your Social Security Number (last 4 digits) is transmitted directly to Stripe Identity and is never stored by The Savings Box Inc. You are responsible for maintaining the confidentiality of your account credentials. Notify us immediately at legal@thesavingsbox.com of any unauthorized use.

5. Savings boxes

Personal savings boxes are individual savings goal products. Group savings boxes allow multiple verified users to save toward a shared goal. By joining a group box, you agree that all members must complete identity verification before contributing, that group boxes are savings products and not investment vehicles, lending instruments, or rotating credit associations, that funds are held until the goal date or early closure, and that payouts are proportional to each member's contributions. Misuse of group box functionality for purposes other than collaborative savings may result in immediate account termination.

6. Financial services and AI coach

SavingsBox™ provides savings management tools and an AI-powered financial coach named Maya, powered by the Anthropic Claude API. Maya's responses are for informational and educational purposes only. They do not constitute personalized financial advice, investment recommendations, tax advice, or legal guidance. Maya is not a registered investment advisor or licensed financial professional. Always consult a qualified financial professional before making significant financial decisions. SavingsBox™ does not provide investment advice, guarantee any rate of return, or manage investment portfolios.

7. AI spending analysis and bank transaction data

With your explicit, separate consent, SavingsBox™ may use transaction data accessed through your linked bank account (via Plaid) to provide AI-powered spending analysis through Maya. By enabling spending analysis, you authorize SavingsBox™ to: access your bank transaction data through Plaid for the purpose of generating spending summaries; send spending summaries (categories, merchant names, amounts, and dates, along with your first name) to Anthropic, the third-party company that provides the Claude AI model, to generate personalized financial insights; display categorized spending data and AI insights in the SavingsBox™ Analytics screen and AI coach. You acknowledge that: SavingsBox™ does not keep a copy of your full transaction history, but does store limited derived records (such as recurring-bill predictions and, if you enable Round-Up Savings, the individual purchases that generated a round-up), as described in our Privacy Policy; you may revoke this consent at any time in Profile settings without affecting your bank account link; consent to spending analysis is distinct from and does not affect your general use of SavingsBox™ or your linked bank account; and this feature is governed by both this agreement and Plaid's End User Privacy Policy at plaid.com/legal.

8. Fees, payments, and subscriptions

SavingsBox™ offers a free tier and a Premium subscription ($4.99/month). SavingsBoxPro offers Basic ($5/month) and Premium ($12/month) professional plans. Subscriptions purchased in the iOS app: Premium is sold as an auto-renewing subscription through Apple's In-App Purchase. Payment is charged to your Apple ID at confirmation of purchase. Your subscription renews automatically each month at the same price unless you turn off auto-renew at least 24 hours before the end of the current period, and your Apple ID is charged for renewal within 24 hours before the end of the current period. You can manage or cancel your subscription in your Apple ID account settings (Settings > your name > Subscriptions). Refunds for purchases made through Apple are handled by Apple under Apple's policies (reportaproblem.apple.com). Apple's standard Licensed Application End User License Agreement also applies to your use of the iOS app. Subscriptions purchased in the Android app are billed through Google Play and managed in your Google Play account. Any subscription purchased outside an app store is billed by Stripe Payments Company and is non-refundable except for confirmed billing errors. Other payments: real-money movements in the app (wallet top-ups, savings box contributions, withdrawals, and professional session fees) are processed by Stripe Payments Company. SavingsBox™ does not store your full payment card details. Adding money by bank or card: You can add money to your wallet or a savings box by ACH bank transfer or by debit card. Bank transfers are free and have a $1 minimum. Debit card payments arrive instantly and have a minimum per payment (currently $20, shown in the app before you pay). Credit cards can't be used to add money. If you try, the payment is only authorized and is then released without being charged, though your card issuer may show a temporary hold for a few days. SavingsBox™ pays the payment processing fees for money you add, and your wallet or box is credited the full amount. We may change the card minimum, and the current amount will always be shown in the app before you pay. ACH Direct Debit: By using ACH bank transfer for wallet top-ups, box contributions, or withdrawals, you authorize The Savings Box Inc. and Stripe Payments Company to initiate debit entries to your bank account. ACH payments typically take 3-5 business days to process. You may revoke this authorization at any time by removing your bank account from the app; however, any ACH transaction already initiated cannot be reversed. This authorization includes the returned-payment fee described below. Automatic recurring contributions: By enabling automatic contributions on a savings box, you authorize The Savings Box Inc. and Stripe to charge your saved debit card on your selected schedule (weekly, bi-weekly, or monthly) in the amount you specified at setup. This authorization will remain in effect until you cancel recurring contributions in the app or close the savings box. You may pause or cancel automatic contributions at any time from the box detail screen. Cancellation takes effect at the end of the current billing period. Holds on withdrawals: To protect your account and other users from fraud, some money you add can't be withdrawn right away. Money added by debit card (wallet top-ups and box contributions) can be withdrawn 7 days after it arrives. Money added by ACH bank transfer can always be withdrawn back to the same bank account it came from. Withdrawing it to a different bank account or to a card may be held for up to 10 days after it arrives when the deposit carries more risk, for example on a new account, from a newly added bank, or for a large amount. Held money stays in your wallet, can still be moved into your savings boxes, and is shown with the date it becomes available on the Withdraw screen. We may also suspend withdrawals on an account while we review signs of fraud or unauthorized activity. If you believe a hold is wrong, contact us from the Support screen in the app or at legal@thesavingsbox.com and we will review it. Withdrawal eligibility and reviews: Standard bank withdrawals are available to every verified account, subject to the holds above, and go only to a bank account in your name that you have already added money from, once that deposit has cleared. Instant withdrawals to a debit card become available once your account meets eligibility requirements, such as account age and a completed standard withdrawal, and may be limited in amount while your account is new; the Withdraw screen shows when they become available. The first larger withdrawal from a new account may get a security review before it is sent, usually within one business day. During a review the money stays set aside for you, and if it can't be sent it is returned to your wallet. Arrival dates shown in the app are estimates from our payment processor and depend on your bank. Limits on savings boxes: SavingsBox™ is for saving toward goals, not an everyday spending account. We may limit how often and how much you can add to a savings box, based on the box's schedule and contribution amount. Returned bank payments: If a bank payment you make in the app (a wallet top-up, a box contribution, or a round-up transfer) is returned by your bank for a reason within your control, such as insufficient funds, a closed account, or an account that can't be found, a returned-payment fee is charged to your SavingsBox wallet. The fee covers what our payment processor charges us for a returned payment (currently $4.00), and the current amount is shown before every bank payment. It is not charged when your bank returns a payment as unauthorized. If your wallet doesn't have enough to cover the fee, it is taken from the next money you add, and withdrawals are paused until it is covered. We will not debit your bank account again to collect it. If our processor's charge changes, we may change the fee, and the new amount will be shown in the app before any payment it applies to. If you believe a fee was charged in error, contact us from the Support screen in the app and we will review it. See our full Cancellation and Refund Policy at thesavingsbox.com/cancellation for complete terms. We reserve the right to change pricing with 30 days' notice to existing subscribers.

9. Bank account linking (Plaid)

Bank account linking for spending analysis is facilitated by Plaid Inc. By linking your bank account via Plaid, you authorize Plaid to access your account information for verification and, if you consent, transaction data for AI analysis. Plaid's access is governed by Plaid's End User Privacy Policy at plaid.com/legal. ACH payment authorization is handled separately by Stripe Financial Connections. When you initiate an ACH bank transfer (for wallet top-up, contribution, or withdrawal), your bank account is re-verified by Stripe Financial Connections for the purpose of initiating that specific payment. Your Plaid link (for spending analysis) and your ACH authorization (for payments) are separate and independent — linking your bank via Plaid does not automatically authorize ACH debits or credits. You may disconnect your bank account at any time. Disconnecting revokes spending analysis consent and removes Plaid access. It does not retroactively reverse any ACH transactions already initiated.

10. Finance professionals (SavingsBoxPro)

Finance professionals on SavingsBox™ are independent contractors, not employees or agents of The Savings Box Inc. SavingsBox™ does not endorse, warrant, or guarantee the advice, services, or outcomes provided by any professional. SavingsBox™ verifies professional licenses at onboarding but does not provide ongoing license monitoring. Users are encouraged to independently verify professional credentials. SavingsBox™ earns a platform fee on completed appointments, disclosed to both parties at booking. Professional payouts: Payouts are sent only to the bank account on your payout account, and the legal name on your payout account must match the name on your professional profile; if they don't match, the payout waits while our team confirms it. To protect you from account takeover, payouts to a newly added or changed bank account start 7 days after the bank is added. Your earnings stay safe and payable in the meantime. If you didn't change your bank account, contact support right away. When earnings can be paid out: Earnings from a completed session become available for payout a set number of days after the session is marked complete (currently 7 days; the app shows the date for each session). This protects professionals and clients from card fraud and payment disputes. If a client's account is under review, earnings from that client's sessions wait until the review is finished. Earnings are not paid out for a session whose payment is refunded in full or reversed after a card dispute. Payments reversed after you were paid: If a client's payment for a session is refunded in full, or reversed because SavingsBox loses a card dispute, after the earnings for that session were paid out to you, that amount becomes owed to SavingsBox. We will tell you by notification and email, with the session and the amount. We will normally take it from your next payouts until it is repaid, and your earnings screen will show what is owed and what was taken. If we suspect fraud, or you no longer have earnings with us, we may instead recover it from your SavingsBox payout account or ask you to repay it. While a card dispute on a session you were already paid for is still open, an amount up to that payment may be held from your payouts until the dispute is decided, and it is released if the dispute is decided in your favor. If you believe an amount is wrong, contact support within 30 days of the notice and we will review it. We never take more than you were paid for that session.

11. Third-party referrals

SavingsBox™ may present offers or recommendations from third-party financial service providers, including through Maya based on your spending data (if consent given). These referrals are provided for informational purposes and SavingsBox™ may receive compensation when you engage with them. We will disclose such relationships at the point of referral. Third-party services are governed by those providers' own terms and privacy policies.

12. Prohibited activities

You agree not to use SavingsBox™ to violate any applicable law or regulation; engage in money laundering, terrorist financing, or structuring transactions to avoid reporting requirements; provide false or fraudulent identity information; use group boxes to operate unlicensed lending, credit, or investment schemes; access another user's account without authorization; reverse engineer or decompile our applications; or use the platform for any unauthorized commercial purpose. Violations may result in immediate account termination and referral to law enforcement.

13. Not a bank — important disclosures

SavingsBox™ is not a bank. The Savings Box Inc. does not hold a banking license, money transmitter license, or investment advisor registration. Fund custody and money transmission are provided by Stripe Payments Company, a licensed money transmitter. Funds are held with Stripe's bank partners. Bank account verification and transaction data access are provided by Plaid Inc. SavingsBox™ does not guarantee deposits or any rate of return.

14. Intellectual property

SavingsBox™ and its original content, features, and functionality are owned by The Savings Box Inc. and are protected by United States and international intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of our services without our written permission.

15. Limitation of liability

To the maximum extent permitted by applicable law, The Savings Box Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform, including loss of funds due to third-party payment processor failures, unauthorized account access, professional advice received through SavingsBoxPro, or decisions made based on AI-generated spending insights from Maya. Our total liability to you for any claim shall not exceed the greater of the total fees paid by you to SavingsBox™ in the three months preceding the claim, or one hundred dollars ($100).

16. Termination

We may terminate or suspend your account at any time, with or without cause or notice. Upon termination, your right to use the service will immediately cease, spending analysis consent is automatically revoked, and Plaid access tokens are deleted from our systems. Any funds held in your wallet will be returned to your linked bank account within 5-10 business days. Provisions of these terms that by their nature should survive termination shall survive.

17. Governing law

These Terms of Service shall be governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. Any disputes arising under these terms shall be resolved through binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, except that either party may seek injunctive relief in a court of competent jurisdiction.

18. Contact us

If you have questions about these Terms of Service, contact us at legal@thesavingsbox.com or visit thesavingsbox.com. Mail: The Savings Box Inc., Legal Department, United States.